Warranty

Rest One Year Warranty 

All of our products come with a one-year limited warranty when purchased directly from au.rest.com. For one year from the date of purchase, if you experience any manufacturing defects, you will be covered under this warranty. We will provide a one-time replacement or repair of the original product in the specification purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be arranged by Rest at no cost to you.

The Rest limited warranty covers the original purchaser of the product for the term specified (one year) while they are located in Australia. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. For the purposes of this warranty, the “original purchaser” is the first customer to buy the product directly from au.rest.com.

Photos and proof of purchase are required to process a warranty request and to allow our team to identify and assess the issue.

To start a warranty claim, please visit our self-service return portal. If you have any questions about our warranty, contact our Customer Experience Team at hello@au.rest.com or by phone at +61 3 7037 1542 during support hours.

For limited edition items, exchanges will be available while stock lasts. If limited edition
products are no longer available for exchange, customers will be offered alternative options or store credit.

Warranty Coverage

All warranty claims for products purchased through third parties must be handled directly with the point of purchase. Rest is not responsible for products bought outside of au.rest.com

Covered	Not Covered
Any physical flaw in the blanket despite normal usage and proper handling.	Comfort, aesthetic or size preference.
	Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment (this includes pet damage, stain or visible mark this must be reported to us ) return made after this period may not be accepted.
	Damage (tear or clumping of blanket inner material) due to improper washing or shrinkage due to use of dryer.
	Any modifications made to the product.
	Normal wear and tear as a result of cleaning/laundering and normal use.
	Product sold by an unauthorized or authorized retailer or product that is in any way sold as "used" or any other similar wording indicating the product is not "new". All 3rd party purchases must be taken up directly with the point of purchase. Rest is not responsible for purchases made outside of au.rest.com website.