The Cooling Comforter, Cooling Sheets and Pillowcases are all hypoallergenic- in fact, it is strongly recommend for allergy sufferers and sensitive skin as it helps wick away sweat and keeps your skin cool. No chemical or allergen additives added, safer choice as our raw materials are unlikely to cause an allergic reaction.

To unsubscribe, please contact our Customer Experience team by email at hello@au.rest.com or call our Rest Line at +61 3 7037 1542 during our operating hours. 

While we’re sad to see you go, we’re happy to adjust your preferences! 

We offer several payment options for your convenience. We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.

If you forgot to add your promo code at checkout, please contact our Customer Experience team at +61 3 7037 1542 with your order number and offer details. We will work to find the best solution for you. 

Please note we can only apply one discount code per order.

When purchasing on au.rest.com we want to ensure you get the very best deal, in fact, we guarantee the best price for 30 days! If within 30 days of your purchase, the price for your item¹ on au.rest.com  goes down, we will refund you the difference back to the same card of your purchase. The price match must be submitted within 30 days of original purchase.

To claim this price match, send an email to hello@au.rest.com or call our Rest Line
+61 3 7037 1542 during our operating hours. 

• Your order number
• Screenshot of the better price from au.rest.com ²

1. To qualify for the price match, the item must match in color, size, variant and SKU and it must be instock.

2. We do not price match external retailers or websites including Amazon. In addition, we cannot combine multiple promotions or discount codes for one order. 

Our discount codes and promotional offers are exclusive to direct orders on au.rest.com. Purchases made through other retailers or channels, including Amazon, are not eligible for our offers and cannot be price matched to au.rest.com

If you wish to exchanged your item(s), please visit the self-service portal. If the new item is of higher value, the price difference must be paid. If exchange¹ for items of lower value, the price of will be refunded². Please ensure your items are packaged in the original boxing it arrive in. Exchanges will be processed upon receipt of the original item.

1. All exchanges are final sale  

2. We cannot apply the same discount code that was used for the original purchase on the item that is being exchanged

Return

At Rest, we take pride in the quality of our products are are confident that you will find great satisfaction in the comfort of our bedding. If you find yourself unsatisfied with your purchase, we offer a 30-day window from the date of your order being delivered which you can initiate a return. A $15 return & processing fee applies. To be eligible for a refund, it is essential that your product is returned in the original packaging it was received in and free from any stains or damage. Returns without the original packaging will not be accepted.

All returns will be refunded to the original payment method, issued through store credit, or exchange. If for any reason, your original form of payment is no longer active or able to process the refund, you will receive store credit for the same amount. If you were the recipient of a product as a gift, returns shall be honored if requested within 30 days of when the gift order was delivered and refunds shall be issued in the form of store credit to the original purchaser. 

To start the return, please visit the self-serve online portal. return shipping fees within Australia will be covered by Rest. Once your return has been reviewed by our Customer Experience team, a shipping label will be sent your email within 24-48 hours. Customers are able to monitor their returns or exchanges by visiting the self-serve return portal at any time. Items sent back without submitting through the self-service return portal will not be accepted.

Our return policy permits a maximum of 2 items to be returned per order. This limit is in place to facilitate efficient processing and to maintain the quality of service for all customers.

Refunds

After your return is received, you'll be refunded automatically to the original method of payment. Refund confirmation will be sent to you. Please note in some cases, it may take up to 7-10 business days for your bank or credit card company to process and post the refund.

Gift cards may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as credit back onto a gift card.

Orders purchased via PayPal will only be eligible for a refund to your PayPal account.

Exchanges

If you wish to exchange your item(s), please visit the self-service return portal. If the new item is of higher value, the price difference must be paid. If exchange for items of lower value, the price difference will be refunded. Please ensure your items are packaged in the original boxing it arrived in. Exchanges will be processed upon receipt of the original item. 

Damages

Please inspect your order carefully upon receipt and if the product is defective, damaged or if you receive the wrong product, please visit the self-service return portal to submit a warranty claim request. For additional support, contact our Customer Experience team at +61 3 7037 1542.

Rest One Year Warranty 

All of our products have a one year limited warranty when purchased directly from au.rest.com. For one year following the date of your purchase, if you experience any manufacturing defects, you will be covered under the warranty. We will offer a one-time replacement or repair of the original product in the specification purchased. The replacement will be of the exact product with no modifications to size, color, or quantity. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Rest at no cost to the customer. 

The Rest limited warranty covers the original purchaser of the product for the term specified (one year), while they are located the Australia. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from au.rest.com. 

Photos showing the proof of defect as well as the original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

Submit your warranty claim request via the self-service return portal.

For limited edition items purchased, exchanges will be available as long as stock allow, due to their limited availability. When limited edition items are no longer available for exchange, customers will be offered alternative options or store credit, based on their preferences.

Warranty Coverage

Covered are any physical flaw in the product(s) despite normal usage and proper handling.

Not Covered are any comfort, aesthetic or size preference. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment (this includes pet damage). Damage (tear or clumping of duvet inner material) due to improper washing or shrinkage due to use of dryer. A normal decrease in the fluffiness of the duvet filling after long-term use. Any modifications made to the product. Normal wear and tear as a result of cleaning/laundering and normal use. 

Product sold by an unauthorized or authorized retailer or product that is in any way sold as "used" or any other similar wording indicating the product is not "new". 

All 3rd party purchases must be taken up directly with the point of purchase. Rest is not responsible for purchases made outside of au.rest.com website. 

The 1-year warranty policy is equivalent to 365 days only from the order date. 

Shipping 

We are pleased to offer free standard shipping within Australia for orders exceeding $150. A flat rate of $15.00 will be applied for orders under $150.00.

We’ll be expanding to more shipping destinations in the near future! Follow us on Facebook or Instagram for updates. For other international shipping, purchases made on Amazon.com may be shipped at an additional cost.

Click here to track your order. 

If you haven't received your shipping confirmation, check your spam/junk folder. Can't find it? Email us at hello@au.rest.com or reach us at +61 3 7037 1542 to get assistance.

Think your order might be lost or delayed in transit?

In most cases, our carrier delivers within 3-5 business days, however, we understand shipping delays are sometimes unavoidable. Any queries related to your shipment must first be dealt with the carrier directly. 

We are required to work within our carrier's processes. If you haven't received your order within 10 business days and have already contacted the courier directly, let us know by emailing us at hello@au.rest.com or calling in at +61 3 7037 1542.

My order was marked as 'delivered' but I can't find it

If your order was marked as delivered but you haven’t received it, please follow these steps:

1. Verify the shipping address listed on your order confirmation to ensure it’s correct.
2. Check all possible delivery areas around your home, apartment, or office — including porches, side gates, building mailrooms, and with neighbors or reception.
3. Contact the courier directly using the tracking information from your shipping confirmation email. In some cases, packages may be scanned as delivered prematurely or left in an unexpected location. Couriers can often provide further details such as GPS tracking or delivery images.

If after these steps your package still cannot be located, you’re welcome to contact our Customer Experience team at hello@au.rest.com or +61 3 7037 1542 for further guidance.

Please note: Delivery concerns must be raised within 7 days of the marked delivery date so we can best support you while information is still accessible from the courier

Yes! Send an email to hello@au.rest.com or call our Rest Line at +61 3 7037 1542 with your updated details and a member of our Customer Experience team will update this for you. 

You will then receive an updated pre-order confirmation email. 

Our fulfillment team is working around the clock to get your order out as quickly as possible!

Once an order is confirmed, we’re generally unable to update the shipping details. That said, please don’t hesitate to reach out to us at hello@au.rest.com or call us at +61 3 7037 1542. If your order hasn't been shipped yet, we'll do our best to make the changes for you.

Please note: we can only ship to the address provided at checkout. If the address was entered incorrectly and the parcel is delivered there, we unfortunately won’t be able to retrieve it. We kindly ask that you double-check your address before placing your order.

As we use reputable third party carriers, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a few days. As soon as your order ships, we'll send a shipment email with tracking number(s).

We recommend keeping a close eye on your order's tracking number(s) to see estimated delivery date. If you're waiting on a package but out of town and need your package delayed, please contact the carrier directly.

If you haven’t received tracking details for the remaining items, please contact us at hello@au.rest.com or call us at +61 3 7037 1542. To help us investigate quickly, kindly include the following:

1. Your order number
2. A list of the missing item(s)
3. Photos of the original packaging and shipping box (if available)

We’ll look into it right away and keep you updated.

You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order.

Our pre-order system accepts all the major card networks: Visa, MasterCard and American Express. 

At this time, Paypal, and Shop Pay are not accepted for pre-orders.

You can cancel at any time, follow the cancellation link in your pre-order confirmation email. 

You will receive an email confirming the refund and should see the money back in your account in 3-5 business days. 

Yes! Send an email to hello@au.rest.com or call our Rest Line at +61 3 7037 1542 with your updated details and a member of our Customer Experience team will update this for you. 

You will then receive an updated pre-order confirmation email. 

When will I be charged for the second half of my preorder?  

The second payment, covering the remaining 50% of your preorder, will be charged when it becomes due, typically after the product is available for purchase.  

Who processes the charges for Purple Dot preorders?  

Purple Dot directly processes all charges for preorders. You will see the charges on your statement from Purple Dot, not from Rest.   

Can I get a refund for my preorder?  

Yes, Purple Dot provides the option for refunds. If you wish to cancel your preorder, the funds are released by Purple Dot for a refund. Rest does not assume responsibility for issuing the refund amount.   

What happens if my payment method for the second payment is not valid?  

To ensure a smooth transaction for the second payment, please make sure the card you used for the initial payment is valid. If the second payment fails, Purple Dot will send you an email notification. If the issue is not resolved within 7 days, your preorder will be automatically canceled.

For pre orders, 50% of the item cost is charged upon purchase; and the remaining 50% upon fulfillment of the order.

Yes! We do not use any animal or animal byproduct to produce our Cooling Comforters. From the sustainable Sorona® filling to the biodegradable corn bag- we're proud of our commitment to sustainable and ethical practices.

The Cooling Comforter is designed to help regulate body temperature while asleep. It’s cool to touch with a super soft fabric. To fully experience our design, we highly recommend the following best practices:

SUPERCHARGED COOLNESS

For the maximum coolness, use the comforter as-is, without a cover or top sheet and directly onto the body. Direct skin contact with the Evercool™ fabric brings cool relief to your skin

SWEAT IN, SWEAT OUT

Sweating? Don't fret. Night sweats are normal but the super moisture wicking Evercool® fabric will make sure you're not waking up in a pool of sweat, regulating your body temperature throughout the night.

BETTER TOGETHER

If you have an air conditioner, you may use it through the night with the comforter. The two work best together to keep you dry and cool.

PATIENCE MAKES PERFECT

Allow at least 7 nights to allow your skin and body to adjust with the comforter. It may take a brief “break in” period before you can enjoy the full features of the comforter.

We hope this helps you to enjoy our Rest line, as it was designed.

The Cooling Comforter dimensions and weight are as follows:

• King size measures 183*203cm and weighs 4.3 lbs
• Queen size measures 153*203cm and weighs 5.7 lbs
• Double size measures 138*188cm and weighs 6.4 lbs

The composition, structure and materials science behind the fabric makes the comforter cooling, super soft and silky smooth yet highly durable. 

For washing the Cooling Comforter, we highly suggest:

Washing

• Wash separately on gentle with a neutral pH detergent 
• Cold water and low spin
• Do not bleach
• Do not use fabric softener (the fabric is so soft- you won't need it!)
• Use front loading washing machine if possible

Drying

• Tumble dry on low/no heat or line dry
• Do not use iron
• Do not dry clean

We recommend using a pH neutral and gentle detergent. Here's some recommendations from our Product Team:

• Earth Breeze Laundry Detergent Sheets
• Seventh Generation Concentrated Laundry Detergent, Free & Clear Unscented

For washing our Sheets, Sheet Set and Pillowcases; we highly suggest: 

Washing

• Wash separately on gentle with a neutral pH detergent 
• Cold water and low spin
• Do not bleach
• Do not use fabric softener (the fabric is so soft- you won't need it!)
• Use front loading washing machine if possible

Drying

• Tumble dry on low/no heat or line dry
• Do not use iron
• Do not dry clean

We recommend using a pH neutral and gentle detergent. Here's some recommendations from our Product Team:

• Earth Breeze Laundry Detergent Sheets
• Seventh Generation Concentrated Laundry Detergent, Free & Clear Unscented

Our referral program is designed to reward you for spreading the word about Rest. When you refer someone to us and they make a purchase they will receive a unique discount code once their purchase meets the requirements, and you will receive a reward if that purchase meets the requirements.

To become an advocate, simply head to our website and click on the "Refer a Friend" button. Enter your name, the email of the person you wish to refer, and start referring! 

The friend you are referring must be a new customer to be eligible for the referral program. 

No, the referral program discount code cannot be stacked with other discount codes or offers.

Yes, both the advocate's and the referred person's orders must be a minimum of $150.00 to be eligible. 

The Rest Rewards Club is our loyalty program designed to reward our valued customers. It is completely free to join, with no hidden membership or sign-up fees.

As a Rest Rewards Club member, you earn 1 Dream Point for every $1 spent. The value of your rewards ranges from $5 to $20 depending on your Tier. Additionally, you can accrue points through various activities such as following our social media channels and writing product reviews. As you level up through the tiers, you unlock additional benefits.

Yes, points are valid for 12 months from the date they’re earned.